Q. What is the "00744" phone service?
A. The "00744" phone service is an international communication service that allows you to make phone calls worldwide and within Japan at a very low price. This service can be used to call a regular phone or a cellular phone anywhere within and outside of Japan (This service can also be used for fax, and data transmission through modems connected to phone lines.) This service is only available to those customers who have agreed to pay for the service with a credit card, and who have registered their phone number that they will use for the service (regular phone or cellular phone number) to YND.

Q. Are there any other benefits to this service other than that I can call anywhere in the world and within Japan for 20 yen per minute?
A. If you are using one phone for your private calls and calls for work, you may separate your phone bills by dialing "00744" for your calls for work. Also, if you are providing cellular phones to employees at your company, using the "00744" service will make it easy to keep track of your spendings and will also help you save money.

Q. If I sign up for with YND, do I no longer need my contract with NTT or Docomo (or any other phone services?)
A. YND possesses its own phone line from a communications company that has a communication license from the Ministry of International Affairs and Communications just like NTT or Docomo, but as with KDDI or Nippon Telecom, the phone lines that go to your home phone or to your cellular phone are dependant on NTT or Docomo (or other cellular services). Therefore, even when signing up with YND, you still need the contract with NTT or Docomo etc.

Q. Can I call anywhere in the world?
A. When we say you can call "anywhere in the world," or "worldwide," we imply over 230 regions worldwide including Japan.
-For calls to regular phones within Japan, dial 00744 + area code + the number
-For calls to a cellular phone within Japan, dial 00744 + 090(or 080) + the remaining 8 digit number
-For calls outside Japan, dial 00744 + country code + area code + the number
Calls to these particular regions may not be made using the "00744" service:
Diego Garcia, Seychelles, Montserrat, Grenada, Turks and Caicos Islands, Dominica, Saint Vincent, the Grenadines, American 1-900 numbers and Hong Kong's 852-900 numbers, Macao's 853-900 numbers.

Q. Is it possible to call from abroad using this service?
A. No, it is not possible to call from outside of Japan using this service.

Q. Can I call any type of phone using the "00744" service?
A. Calls to Dial Q2 will not be connected. Also, calls to three digit numbers (for example 110) or toll free numbers, calls to IP phones, calls to PHS phones, calls to phones on ships, and calls to satellite phones cannot be connected using this service.

Q. Can I sign up to this service using my PHS phone?
A. We are currently not offering this service for PHS phones. Phones whose number starts with "050" or "070," prepaid phones, phones on ships, are not subject to this service.

Q. Is there an initial fee?
A. There is a fee of 4000 yen (4200 yen with tax) needed initially for the sign up process.

Q. How are the minutes counted?
A. The unit used for calculating is a full minute. Therefore, if you call, for example, 30 seconds, that call would be counted as one minute.

Q. Are all my phone calls charged the same rate?
A. International calls, and calls within Japan are all 20 yen a minute. However, if you surpass your monthly calling time plan, the overtime will be charged at a rate of 40 yen per minute.

Q. What would happens if I exceed my monthly minutes plan?
A. Your service will not automatically stop if you exceed your monthly minutes plan. Those exceeding minutes will be charged at a rate of 40 yen per minute.

Q. If I don’t use up all of my monthly calling time, will it be usable the next month?
A. Your remaining calling time will not be usable the following month.

Q. What would happens if I sign up at the middle of the month?
A. For the first month, you will be charged for the remaining days only. For example, if there is 30 days in the month, and you sign up on the 15th, you will be charged 1/2 of your monthly fee. However, your monthly calling time will also be shortened to 1/2.

Q. Is it possible to change my monthly minutes plan?
A. Yes. However, the change will take effect from the following month. To change your monthly calling plan, simply call the customer service center at 0120-573-833.

Q. How fast will I be able to use the service after I have finished all of the sign up procedures?
A. If you sign up through our homepage on YND’s working days between 9:00-17:00, your service will be available within that same day. If not within these hours, the service will be available for use from the next working day.

Q. Are there any other payment methods other than credit card?
A. We are sorry, but currently, our only payment method for private customers is by credit card. Companies may however pay with bank transfers.

Q. Can companies sign up for the "00744" service?
A. Yes. Companies may pay for the service either with a credit card or with bank transfers.

Q. How do I cancel the service?
A. Please call the customer service center at 0120-573-833 to have a cancellation form sent to you. Fill out the form and send the form to YND’s customer service center. If the form is received by the 25th day of the month, the service will terminate on the very last day of that month.

Q. What happens if my number changes?
A. If you are starting to use a new phone line, you must sign up again for your new number. However, if your number is undergoing a change simply because your address will changing in the near future, please notify the customer service center at 0120-573-833 beforehand, and we will transfer the service to your new phone number on a day of your choice.

Q. Is there any way the service will terminate?
A. In rare cases of abnormally high phone usage by a certain customer, or request from the competent authorities, or if YND has suspected that a certain customer has deliberately provided false information, we may terminate one's service.